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Shipping Policy
Thank you for visiting and shopping at Following are the terms and conditions that constitute our Shipping Policy.

Input of Correct Information
You must provide Us with your true name and such personal information as We require at the time of order.
You must not make any false representation as to your location, age, health status or pregnancy status.
We will use best endeavours to deliver your order within the timeframe (if any) indicated on the Website.
If there is any unexpected delay in shipping your order then We will send You an email advising you of the delay.
We will dispatch your order to the address that You have indicated, using the preferred shipping method that You have indicated.
It is your responsibility to ensure that:

  • You provide the correct shipping address; and
  • somebody is available at that address to receive your order.

Orders that cannot be delivered may need to be collected from a post office or courier depot, or will be returned to Us as undeliverable. This will occur at the discretion of your chosen delivery service who is not our agent.
If your order is returned to Us by your chosen delivery service, We may in our discretion refund to You the purchase price less shipping costs. This will be your sole remedy.
Domestic Shipping Policy

Shipment processing time
All orders are processed within 7-10 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout.

Shipment methodEstimated delivery timeShipment cost
Gdex7-10 business daysPeninsula Malaysia – RM 8
 Sabah & Sarawak – RM 10
Others7-10 business daysPeninsula Malaysia – RM 8
 Sabah & Sarawak – RM 10

*All orders are prepared in small batches to ensure freshness. We do not keep ready made stock and only formulate each tea as and when orders are received, hence your kind understanding in duration of delivery.
While we strive to make the delivery process as seamless and quick as possible, delivery delays can occasionally occur.

Shipment to P.O. boxes do not ship to P.O. Boxes addresses

Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Damages is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.

International Shipping Policy
We currently do not ship outside Malaysia.

Returns Policy
Our Return & Refund Policy provides detailed information about options and procedures for returning your order.

Payment Policy
We currently accept the following payment methods (you will have the option to select your payment method when placing an order):

  • Direct Bank Transfer
  • FPX transactions
  • E-Wallet

To make a purchase, simply select the items you would like to order and add them to your shopping cart. You can then proceed through the checkout process and make a secure online payment using your selected method of payment. Once you have successfully placed your order, you will receive an automatic email confirmation.

You don’t need an account to place an order but having an account enables you to save your personal information and review previous orders. Please note that we do not retain any payment information within your account. You can create an account by clicking here or by opting in when placing an order.